Mortgage Magic™ achieves ISO 42001 certification, raising the bar for AI in mortgage tech


 Artificial Intelligence (AI) is reshaping financial services. From underwriting and fraud prevention to customer onboarding, the technology has become integral to how financial institutions and mortgage advisers operate. Yet, as automation grows more powerful, questions about responsibility, fairness, and governance have come sharply into focus.


Mortgage Magic™, a UK-based mortgage SaaS platform, has successfully achieved ISO/IEC 42001:2023 certification, the international standard for Artificial Intelligence Management Systems (AIMS). The certification recognises the company’s commitment to implementing transparent, accountable, and well-governed AI across its technology ecosystem.

While the achievement marks a milestone for the company, it also reflects a wider shift taking place across the mortgage and fintech ecosystem: a move from innovation at speed to innovation with accountability.

A new framework for trustworthy AI

The ISO 42001 standard, developed by the International Organization for Standardization (ISO), establishes clear requirements for how organisations design, deploy, and oversee AI responsibly.

It sets out principles around governance, lifecycle management, transparency, risk assessment, and continuous improvement, creating a framework that turns abstract ethical intentions into measurable practices.

For the mortgage industry, which handles highly sensitive financial and personal data, this standard arrives at a crucial moment. AI tools now play roles in sourcing products, assessing eligibility, and managing compliance. Certification ensures these systems are built and managed in ways that are explainable, traceable, and secure.

What ISO 42001 means in practice

Under ISO 42001, companies must demonstrate that their AI-driven processes are not only technically robust but also ethically governed.

That includes:

  • Documenting how AI systems are trained, tested, and monitored

  • Managing potential bias and unintended outcomes

  • Protecting data integrity and client privacy

  • Ensuring that human oversight remains central to every automated decision

Mortgage Magic™’s certification followed an independent audit that assessed its approach to AI lifecycle governance, data protection, and operational transparency across its platform.

While the platform already operates under the UK’s strict FCA and GDPR frameworks, ISO 42001 adds another layer, one focused on how artificial intelligence itself is managed and improved responsibly.

A shift towards “compliance by design”

The adoption of ISO 42001 signals how financial technology is evolving from reactive regulation to proactive governance. In the mortgage sector, this approach is becoming essential. Advisers and lenders are expected not just to use technology efficiently, but to prove that it operates fairly and accountably.

Mortgage Magic™’s implementation of ISO 42001 shows what “compliance by design” can look like in practice: embedding oversight, documentation, and continual improvement directly into the architecture of the software, rather than treating them as afterthoughts.

This shift also helps prepare the industry for the upcoming EU AI Act and other emerging global frameworks that will demand more visibility into how automated systems make decisions.

Responsible innovation as a competitive standard

AI has long been discussed as a competitive advantage, the driver of faster processing, smarter insights, and improved client experience. But increasingly, trust is the differentiator.

Standards like ISO 42001 redefine competitiveness by focusing on how safely and responsibly companies use AI. For brokers, lenders, and end clients, this translates to greater confidence in the digital tools they rely on every day.

As the mortgage industry continues its digital transformation, certifications such as ISO 42001 may soon become a prerequisite rather than a differentiator, a baseline expectation for any platform handling complex financial data through machine learning.

Looking ahead

Mortgage Magic™’s certification underscores a broader trend: the financial services industry is maturing in its approach to AI. Innovation is no longer measured by how quickly new features are released, but by how securely and ethically those systems operate.

Responsible technology is fast becoming the hallmark of credible mortgage software and the ISO 42001 framework gives the industry a global benchmark to measure it by.

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